Rescheduling & Cancellations
As a boutique wellness space, our bookings are highly sought after. To ensure we can accommodate all guests, we kindly request least 24 hours to reschedule or cancel booking. Please do so via the Manage Order link in your confirmation email.
Cancellations and no-shows within 24 hours of your booking will forfeit the fee paid.
Accessibility
Guests with physical or cognitive disabilities are warmly welcomed at SOL. To ensure your experience is delivered safely, respectfully, and with the support you need, we kindly ask for a minimum of 48 hours’ notice prior to your visit.
Venue Guidelines
SOL Elements is strictly a 18+ venue. Teens from 15 - 17 can attend when accompanied by a parent.
Please advise us if you are pregnant so we can tailor your treatment or experience accordingly.